Certified AI Technical Support Specialist (CATSS™)

Length: 2 Days

The Certified AI Technical Support Specialist (CATSS™) certification is designed to equip IT support professionals with the knowledge and skills necessary to troubleshoot, maintain, and support AI systems and applications. The program focuses on practical techniques for resolving AI-related issues and ensuring optimal system performance.


  • To develop expertise in the technical aspects of AI systems and how they operate.
  • To enhance problem-solving skills specific to AI technology support.
  • To provide a framework for effective communication with users and stakeholders of AI systems.
  • To ensure a high standard of AI system maintenance and user support.

Target Audience:

  • IT support professionals and technicians working with AI technologies.
  • System administrators and network engineers involved in maintaining AI systems.
  • Help desk analysts and support personnel specializing in AI applications.
  • Technical support staff in companies deploying AI solutions.

Certification Modules:

Module 1: Fundamentals of AI Technologies

  • Introduction to AI, machine learning, and neural networks.
  • Overview of common AI applications and systems in various industries.

Module 2: AI System Architecture and Components

  • Understanding the technical components of AI systems.
  • Hardware and software requirements for AI applications.

Module 3: Troubleshooting AI Systems

  • Common issues and challenges in AI systems.
  • Step-by-step troubleshooting processes for AI applications.

Module 4: AI System Maintenance and Optimization

  • Regular maintenance tasks and performance optimization for AI systems.
  • Upgrading and scaling AI solutions in response to organizational needs.

Module 5: Customer Support for AI Applications

  • Techniques for providing effective technical support to users of AI systems.
  • Handling inquiries and resolving issues related to AI applications.

Module 6: Security and Privacy in AI Support

  • Importance of security and privacy in managing AI systems.
  • Best practices for protecting AI data and ensuring user privacy.

Module 7: Practical Workshops and Simulation Exercises

  • Hands-on training in troubleshooting and supporting AI systems.
  • Simulated support scenarios to apply learned skills in real-world contexts.

Module 8: Certification Exam Preparation

  • Review of key concepts and practices in AI technical support.
  • Mock exams and practical exercises to prepare for the certification test.

The CATSS certification would blend theoretical instruction with practical, hands-on training, focusing on developing the skills necessary for effective technical support of AI systems. The program would culminate in a comprehensive exam, testing the candidates’ ability to apply their knowledge and skills in supporting AI technologies.

Exam Domains:

  • Fundamentals of AI Technologies
  • AI System Architecture and Operational Support
  • Troubleshooting and Problem-Solving in AI
Scroll to Top